HealthElence Privacy Policy

Welcome to HealthElence! We are committed to protecting the privacy of your health information and other personal data. This Privacy Policy explains how HealthElence ("we," "us," or "our") collects, uses, and shares your information when you use our mobile application (the "App") and related services. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our App, including:

  • Personal Information: This may include information that can be used to identify you, such as your name, email address, phone number, date of birth, gender, and address.
  • Health Information: As a healthcare app, we may collect sensitive health information that you provide, such as medical history, symptoms, diagnoses, medications, allergies, lab results, and other health-related data. This information is only collected with your explicit consent.
  • Device Information: We collect information about the device you use to access the App, including the hardware model, operating system and version, unique device identifiers, mobile network information, and time zone.
  • Usage Information: We collect information about how you use the App, such as the features you use, the pages you visit, the time and duration of your use, and your interactions with other users (if applicable).
  • Location Information: With your permission, we may collect your device's location information to provide location-based services, such as finding nearby healthcare providers or pharmacies. You can control the collection of this information through your device settings.
  • Log Information: Our servers automatically record information ("log data"), including your IP address, access times, browser type and language, and referring website address.
  • Cookies and Similar Technologies: We may use cookies, beacons, tags, and other similar technologies to collect information about your use of the App and to personalize your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the App.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing and Improving the App: To provide you with the features and services you request, personalize your experience, and improve the functionality and performance of the App.
  • Healthcare Services: To facilitate your healthcare, such as connecting you with healthcare providers, managing your appointments, tracking your health data, and providing you with health-related information.
  • Communication: To communicate with you about your account, the App, and health-related information. We may send you notifications, emails, or in-app messages.
  • Research and Analytics: To conduct research and analyze usage patterns to understand how users interact with the App and to improve our services. This data may be aggregated and anonymized.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Security: To protect the security and integrity of the App and your information.

3. How We Share Your Information

We may share your information with the following categories of third parties:

  • Healthcare Providers: We may share your health information with healthcare providers you authorize to access your data through the App.
  • Business Associates: We may share information with business associates who perform services on our behalf, such as data storage, processing, and analytics. These associates are contractually obligated to protect your information.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
  • Affiliates: We may share information with our affiliates for the purposes described in this Privacy Policy.
  • De-identified Information: We may share aggregated and de-identified information with third parties for research, marketing, or other purposes. This information will not identify you personally.
  • With Your Consent: We may share your information with other third parties with your explicit consent.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Your Choices

  • Access and Correction: You may access and update your personal information through your account settings in the App.
  • Notifications: You can control the notifications you receive from us through your device settings or the App settings.
  • Location Services: You can control the collection of your location information through your device settings.
  • Cookies: You can control cookies through your browser settings.

6. Children's Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you become aware that a child has provided us with personal information, please contact us.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the App and notify you as required by law. Your continued use of the App following the posting of such changes constitutes your acceptance of the revised Privacy Policy.